About Us

The PRL mission is to exceed customer expectations by delivering industry leading revenue performance to healthcare providers through transparency, innovation and long-term trust in our RCM partnership.

The RevCycle Ecosystem

Physicians Resources LTD (PRL) is a leading provider of Revenue Cycle Management (RCM) services for healthcare. We deliver strategic and operational transformation to the revenue cycle management for physician practices, hospitalist organizations and healthcare businesses.  With advanced RCM technology and extensive healthcare experience, we solve the most daunting RevCycle challenges facing healthcare organizations today.

 The PRL RevCycle Ecosystem is our innovative end-to-end approach to revenue cycle management. It seamlessly integrates into your organization to deliver top financial performance and revenue integrity by connecting patient payments, clinical documentation, and financial processes for better cash flow and increased net revenue. Our proven compliant solutions provide the foundation for accurate care reimbursement, reduced operating costs and a better experience for patients.

Here’s how we live our values everyday:


In the innovation that our teams deliver in every aspect of the business.


In our commitment to our employees, clients, community and work performance.


In the integrity we demonstrate in all aspects of personal and professional conduct towards each other, our clients and our community.

Executive Team

Brian Hall

President and COO

Cheryl Nelson

Vice President of Client Services

Chris Fay

Chief Information Officer

Tim McNamara

Senior Advisor for Business Development

Gail Yazbek

Director of Contracting & Credentialing

Tim Burkett

Chief Marketing Officer

Shannon Hathaway

Dir of Talent Management & Development

Stefenie Sappet

Director of RCM

Elise Estes

Director of Client Engagement

Dannielle Murray

Director of RCM

Pam Altner

Director of Coding, Compliance, and Education

Bill Poliquin


Our Culture

It’s what we do, together.

We chase opportunities, learn, and grow together. Our employees are not all cut from the same cloth and that’s intentional. We believe in the power of good character, work ethic, and the ability to be open-minded. Together, we’re delivering impactful RevCycle solutions that help make healthcare better for all. Join our team and start your career today.

Our Beginning as PRL

PRL was founded as Physicians Resources LTD in 1984 by Steve and Terry Cates in Nashua, New Hampshire. Initially, the company started out selling software that automated practice billing. Steve and Terry then expanded the company and began to focus on RevCycle management. Throughout the years, PRL grew quickly as the company adopted new technology and expanded its service offering. Thirty-four years later, PRL has over 100 employees and dozens of clients including physician practices, ambulatory care clinics, and specialists.  

Our Commitment to Diversity and Inclusion:

A culture of innovation, diversity, and inclusion is the PRL way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.

In Our Community

At PRL, Giving Back to Our Community Matters

Our company and our employees regularly give back to the community through fundraisers, volunteering, and community service. We believe that everyone benefits from a strong community built around generosity and empathy. Our employees enjoy Paid Volunteer Time Off so they can have the flexibility to give back to causes that matter to them. PRL is proud to serve and support local non-profit organizations including Marguerite’s Place, United Way of Greater Nashua, Sleep in Heavenly Peace, and The Big Brother Big Sister Nashua Chapter.



Community Organizations Who We Support