About Us
The PRL mission is to exceed customer expectations by delivering industry leading revenue performance to healthcare providers through transparency, innovation and long-term trust in our RCM partnership.
The RevCycle Ecosystem
Physicians Resources LTD (PRL) is a leading provider of Revenue Cycle Management (RCM) services for healthcare. We deliver strategic and operational transformation to the revenue cycle management for physician practices, hospitalist organizations and healthcare businesses. With advanced RCM technology and extensive healthcare experience, we solve the most daunting RevCycle challenges facing healthcare organizations today.
The PRL RevCycle Ecosystem is our innovative end-to-end approach to revenue cycle management. It seamlessly integrates into your organization to deliver top financial performance and revenue integrity by connecting patient payments, clinical documentation, and financial processes for better cash flow and increased net revenue. Our proven compliant solutions provide the foundation for accurate care reimbursement, reduced operating costs and a better experience for patients.
Here’s how we live our values everyday:
Innovation
In the innovation that our teams deliver in every aspect of the business.
Commitment
In our commitment to our employees, clients, community and work performance.
Integrity
In the integrity we demonstrate in all aspects of personal and professional conduct towards each other, our clients and our community.
Executive Team
Brian Hall
President and COO
Cheryl Nelson
Vice President of Client Services
Chris Fay
Chief Information Officer
Tim McNamara
Senior Advisor for Business Development
Gail Yazbek
Director of Contracting & Credentialing
Tim Burkett
Chief Marketing Officer
Shannon Hathaway
Dir of Talent Management & Development
Stefenie Sappet
Director of RCM
Elise Estes
Director of Client Engagement
Dannielle Murray
Director of RCM
Pam Altner
Director of Coding, Compliance, and Education
Bill Poliquin
Controller
Our Culture
It’s what we do, together.
We chase opportunities, learn, and grow together. Our employees are not all cut from the same cloth and that’s intentional. We believe in the power of good character, work ethic, and the ability to be open-minded. Together, we’re delivering impactful RevCycle solutions that help make healthcare better for all. Join our team and start your career today.
Our Beginning as PRL
PRL was founded as Physicians Resources LTD in 1984 by Steve and Terry Cates in Nashua, New Hampshire. Initially, the company started out selling software that automated practice billing. Steve and Terry then expanded the company and began to focus on RevCycle management. Throughout the years, PRL grew quickly as the company adopted new technology and expanded its service offering. Thirty-four years later, PRL has over 100 employees and dozens of clients including physician practices, ambulatory care clinics, and specialists.
Our Commitment to Diversity and Inclusion:
A culture of innovation, diversity, and inclusion is the PRL way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.
In Our Community
At PRL, Giving Back to Our Community Matters
Our company and our employees regularly give back to the community through fundraisers, volunteering, and community service. We believe that everyone benefits from a strong community built around generosity and empathy. Our employees enjoy Paid Volunteer Time Off so they can have the flexibility to give back to causes that matter to them. PRL is proud to serve and support local non-profit organizations including Marguerite’s Place, United Way of Greater Nashua, Sleep in Heavenly Peace, and The Big Brother Big Sister Nashua Chapter.
Community Organizations Who We Support
Cheryl focuses on building and promoting our client relationships and developing strong partnerships. She has extensive experience in analyzing metrics and trends, and identifying practice revenue issues. She has a proven ability to reduce accounts receivable by identifying operational gaps and driving successful process improvements. Prior to joining PRL, Cheryl held a senior manager position at one of the largest revenue cycle firms in the US.
Chris has overall responsibility for the technology, security and client on-boarding at PRL. Chris has over 25 years of experience with designing and implementing business solutions in large, medium and small organizations. Under Chris’ guidance, PRL has implemented various cutting-edge technologies and has the ability to interface with over 20 different EMR and practice management systems. Chris has been with PRL for 12 years.
Tim has more than 34 years of experience and success in the healthcare IT and RCM services industry. As an entrepreneur in the industry, the majority of his career has been spent helping launch and grow successful companies. Throughout this period in information technology and revenue cycle services, Tim has developed strong and lasting relationships with customers and partners alike.
Gail has been with PRL for over 18 years in a range of supporting roles, most notably developing and implementing our credentialing and contracting service department. It is her responsibility to oversee credentialing and enrollment activities for over 250 physicians. This includes developing and maintaining workflows, processes, performance metrics, and management tools for performance excellence. In addition, Gail embraces this leadership role and maintains great working relationships with our clients, provider organizations, and affiliated insurance companies.
Tim heads up the marketing team providing strategic and tactical direction for all marketing programs. Our marketing approach aligns with our corporate vision to increase brand awareness and communicate our values and mission to our clients and employees. With over 30 years of marketing experience Tim has worked in many industries including healthcare, hospitality, economic development, manufacturing, telecommunications, financial services.
With 20 years of Leadership and Human Resource experience, Shannon is responsible for providing strategic guidance and leadership for all aspects of the human resources function and assisting with establishing vision and direction for the full complement of core development programs, policies, and services. This includes coaching and guidance to the Team at PRL to match Client and Employee satisfaction. Shannon joined the PRL Team in 2020 and had previously held director-level roles in a variety of industries ranging from retail to technology and manufacturing. She holds a Bachelor’s in Business from Southern New Hampshire University. Outside of work, you’ll find her skiing the slopes throughout New England with her family.
Stefenie has over 15 years of experience in healthcare with a focus on revenue cycle management and currently has responsibility for over 125 providers. She has deep expertise in work-flow improvement, technology utilization, and RCM optimization. She is a trusted strategic advisor and consultant for our clients on the constantly changing healthcare landscape. Stef has her AS in Healthcare Management from UMass Lowell.
Elise’s primary responsibility includes providing operational oversight and workflow improvements. In addition, she has responsibility for our patient experience, coding, charge and payment reconciliation, denial management and revenue integrity teams. Elise has been responsible for implementing, overseeing and reconciling our robust e-pay and mobile pay solutions. She leverages her 10 plus years of RCM operation experience to improve outcomes and coordinate with our account executives to ensure our clients maximize their results.
Dannielle Murray joined PRL in early September of 2020 as one of our RCM Directors. She has brought many years of experience in revenue cycle management and operations to our PRL Team. Dannielle’s experience awards her the ability to adapt quickly in a fast-paced environment, communicate effectively and efficiently, and solve difficult problems making her a valued member of the team. She does all this with her contagious and infectious positive attitude. Currently, Dannielle is head of our Ortho Pod and Multi-Specialty Pod, where she oversees all operations and activity for Accounts Receivable, RCM, Specialty Billing, and Coding.
With nearly 30 years in the industry, Pam is responsible for leading our Coding Department. She has developed a unique set of skills through her various experiences in healthcare that make her an exceptional coding leader and mentor. Pam’s clinical roots makes her interactions with providers both productive and interactive. Her ability to analyze clinical records along with her keen knowledge of coding and billing regulations helps her and her team maintain our client’s compliance and maximize reimbursement. Her credentials include Certified Professional Coder, Certified Orthopedic Specialty Coder, and Certified Professional Medical
Bill Poliquin brings over 40 years of business management experience. As the Controller, Bill oversees all financial aspects of the company. Bill works closely with all the departments to achieve our corporate goals. He monitors daily activity and reconciles all bank and loan accounts. He maintains our corporate books, oversees the Accounting Department, and assists in Federal and State tax returns. Bill is an alumnus of Bentley College.