Help Wanted: More Providers Seeking Staffing Solutions
The country is dealing with a historic labor shortage that is impacting all industries, including healthcare. As healthcare workers begin seeking new opportunities and reevaluate their careers, many practices find themselves short-staffed. While patient-facing staff receives a lot of attention – think shortages of nurses or physicians’ assistants – the back office staff are just as impacted by the tight labor market.
Understaffed healthcare offices have broad implications for patients, providers, and payors alike. Fewer office workers mean increased delays with claims submission, reimbursements, and realized revenue. Practices may have reduced payroll expenses, but that is offset by growing challenges to getting paid for services rendered to patients. The problem is that practices are not able to find their way out of this issue.
Increasingly, practices are turning to third-party partners to address their back-office staffing needs. This is part of a growing trend of practices outsourcing back-office work, especially RevCycle tasks such as Coding, Credentialing, and Patient Enrollment. Customer service, patient experience, and patient advocates can also be provided by a staffing partner. There are varying levels of service depending on the needs of your practice. Many practice managers agree that the more staffing they can outsource, the better.
One unique development in outsourcing staffing is the growing role of full-service RevCycle partners. Back-office workflow and staffing are a vital part of your RevCycle ecosystem. Increasingly, full-service RevCycle partners are integrating back-office staffing services and customer-facing call centers as part of their service offering. This is a popular option with many practice managers because it addresses staffing needs, as well as training, education, and oversight. Less practice resources are devoted to managing staff and refocused on delivering value-based medical care to patients.